Privacy policy
What we collect when you use this site or contact us, what we do with it, and the choices you have.
On this page
Who we are
This website is operated by Omnia Capital Group ("Omnia", "we"). We are the controller of the personal information described here. For anything in this policy, contact uae@omniacapitalgroup.com.
What we collect
When you send an enquiry. The details you give us: your name, email address, phone number, any message, and optional answers about budget and purpose. With them we record the page you were on, the development or calculator you were looking at, and the figures you entered into a calculator if you ask us to send them.
How you found us. When you send an enquiry we record the website that referred you, as its address only. If you accept marketing cookies we also keep the first page you landed on and any campaign tags or advertising click identifiers in the link you followed. These are stored in your browser and sent to us only when you submit an enquiry.
Technical information. To stop spam and abuse we process your IP address when you submit a form, and store it only as an irreversible hash together with your browser type.
Analytics, if you agree. If you accept analytics cookies, we record which pages you view and how you use the site, such as opening a development, choosing a home type, using a payment plan calculator or tapping WhatsApp. This is held against a random identifier, not your name. If you then send an enquiry, our customer relationship system joins these visits to it through that identifier, so your adviser can see what you looked at. If you decline, none of this happens.
We do not ask for, and ask you not to send us, sensitive information such as identity documents or bank details through this site.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Responding to your enquiry and providing the service you asked for | Steps taken at your request before entering into a contract; our legitimate interest in running our business |
| Sending launch alerts and market notes | Your consent, given by ticking the box. You can withdraw it at any time |
| Understanding which marketing brings enquiries | Our legitimate interest in measuring our marketing; campaign tags and advertising click identifiers only with your consent |
| Preventing spam and abuse of our forms | Our legitimate interest in keeping the service secure |
| Analytics, including joining your visits to an enquiry you send | Your consent |
| Meeting legal and regulatory obligations, including anti-money-laundering checks when you proceed with a purchase | Legal obligation |
Who we share it with
- Developers, when you ask us to register your interest in, or reserve, a specific property. Not before.
- Service providers that host this site, store our enquiry records, run our customer relationship system and, if you consent, provide analytics. They act on our instructions.
- Professional advisers and authorities, where the law requires it.
We do not sell personal information.
International transfers
We work with developers and authorities in the United Arab Emirates, and some of our service providers are outside the United Kingdom and the European Economic Area. Where your information is transferred to a country without an adequacy decision, we rely on appropriate safeguards such as standard contractual clauses, or on the transfer being necessary to carry out what you have asked us to do.
How long we keep it
Enquiry records are kept for as long as we are in contact with you and for up to three years after our last contact, unless you become a client, in which case we keep records for as long as the law requires. Marketing preferences are kept until you unsubscribe. Analytics data is kept for up to 14 months.
Your rights
Depending on where you live, you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict our use of it, to move it to another provider, and to withdraw consent. To exercise any of these, email uae@omniacapitalgroup.com. You also have the right to complain to your data protection authority; in the United Kingdom that is the Information Commissioner's Office.
Cookies and browser storage
We set three cookies of our own. None of them is shared with another company.
| Cookie | What it does | How long it lasts |
|---|---|---|
uae-consent | Remembers your cookie choices, so we do not ask again on every page. | 6 months |
uae_vid | A random identifier that carries no personal details. It is set when you send an enquiry, or when you have accepted analytics, and lets us join your visits to your enquiry. Scripts on the page cannot read it. | 13 months |
uae-journey | Only if you accept analytics: when you first visited, the address of the website that referred you, the first page you saw, and how many pages you have viewed in this visit. It is deleted if you withdraw analytics consent. | 13 months |
The site also uses your browser's local storage for your currency, your shortlist and, with marketing consent, how you first reached the site.
You can change or withdraw your choices at any time in cookie settings, linked at the foot of every page, or clear this site's data in your browser.
Changes
We will update this page when our practices change and revise the date at the top.
